If you have not previously been in contact with the Energy at Home Scheme, please contact the Advice Service in the first instance. If you have any queries as you progress through the Energy at Home Scheme, please contact the relevant partner:

Queries, feedback and complaints

The Energy at Home Advice Service

0800 038 5680


The Energy at Home Delivery Partner

0800 023 2756


The Energy at Home Lead Partner

Bath & North East Somerset Council's Energy at Home Team

01225 477 528


We value your feedback, both positive and negative, to help improve the running of the Scheme.  If you would like to give feedback or make a complaint, please contact the relevant Energy at Home partner in the first instance.


If you want to escalate a complaint in relation to the Advice Service or the Delivery Partner, or if your complaint is about how the Scheme is organised, then please contact Bath & North East Somerset Council’s Energy at Home Team to discuss. Alternatively you can find out how to make a complaint to the Council through their Customer Complaints and Feedback webpages.

The Energy at Home Advice Service is brought to you by the Centre for Sustainable Energy, commissioned by Bath & North East Somerset Council

Find out more about us


Get in touch

tel. 0800 038 5680

email. advice@energyathome.org.uk