If you have not previously been in contact with the Energy at Home Scheme, please contact the Advice Service in the first instance. If you have any queries as you progress through the Energy at Home Scheme, please contact the relevant partner:
Queries, feedback and complaints
The Energy at Home Advice Service
0800 038 5680
The Energy at Home Delivery Partner
0800 023 2756
The Energy at Home Lead Partner
Bath & North East Somerset Council's Energy at Home Team
01225 477 528
We value your feedback, both positive and negative, to help improve the running of the Scheme. If you would like to give feedback or make a complaint, please contact the relevant Energy at Home partner in the first instance.
If you want to escalate a complaint in relation to the Advice Service or the Delivery Partner, or if your complaint is about how the Scheme is organised, then please contact Bath & North East Somerset Council’s Energy at Home Team to discuss. Alternatively you can find out how to make a complaint to the Council through their Customer Complaints and Feedback webpages.